Make a data protection complaint

If you’re concerned about how the West Somerset Railway Heritage Trust has collected, used, stored or shared your personal data, you can complain to us directly. You don’t need to use any particular wording. Just tell us what happened.

1. Your details

Full name * Email address *

Your connection to the Trust

Please tell us your connection *

2. Your complaint

Details of your complaint *Tell us what happened, what personal data it concerns and why you're unhappy. Please don't include more personal information than you need to (for example health or bank details).

When did this happen? *An approximate date or period is fine. Contacted us about this before?If so, tell us when and how.

What would you like us to do?

3. How we should reply

Preferred contact method * EmailPhonePost

Phone number *

Postal address *

We'll use your information only to investigate and respond to your complaint, and to keep a record of how we handled it. See our privacy policy.

Other ways to complain

Email: datacomplaints@wsrht.co.uk

Post:

Data Controller
West Somerset Railway Heritage Trust
The Railway Station, Station Road
Bishops Lydeard, Somerset TA4 3BX

Need help making your complaint, or need to complain another way? Contact us and we’ll make arrangements.

What happens next

01
We acknowledge your complaint within 30 days. If you use the online form, you’ll get an email acknowledgement straight away.
02
We look into your complaint and keep you updated on our progress.
03
We tell you the outcome and any action we’ve taken.

West Somerset Railway Heritage Trust WSRHT